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Trading conditions

1. Periodicals

All payments for Czech and foreign periodicals in printed and also in electronic version must be made in advance in order to keep the publishers' condition. In case that the current subscription rate is not known yet in time we receive an order and the subscriber accepts the receipt and payment of additional invoices once the price is known, we charge the last known price with a slight increase. In case we already know the current subscription rate we charge this price without any additional invoices.

The price for each particular subscriber also depends on the actual rate of exchange of the currency stated on the publisher's invoice and on the rate of exchange of the currency in which we invoice to each customer.

The prices stated in Catalogue of periodicals of Suweco are based on the last information given by the publishers (so called "Catalogue prices") and on the actual exchange rate. Prices present the rates for direct deliveries and do not include VAT.

2. Books

Payments for books depend on conditions of publishers who can require the payments in advance or when the book is delivered . The invoiced price depends on a level of offered discounts for distributors. In some cases the price can be lower or equal to the publishers' prices. The postage depends on weight of the book and on the country where is book being sent from and to.

3. Online titles

There are the same payment conditions for on-line titles as for periodicals. Please see above.

Discounts

The discounts are offered individually. The following discounts can be discussed:

• quantity discounts and discounts according to the content of the order
• long-term subscriptions

The discounts can be obtained by the following options:

• The discount will be deducted from the invoiced price.
• Selection of other titles in price equal to the discount.

Ways of deliveries of ordered titles

1. Direct delivery from foreign publishers to shipping address of subscriber:

Suweco manages all administration connected with order execution and payments to publishers. The title is delivered directly to shipping address given by the subscriber.

The claim procedure is being proceeded on customers' requests. The claim can be send via Claims form and it will be immediately dealt with. The claims states can be watched on our web sites. Please do note that most of the publishers accept claims withing 3 months after the publishing date only, not longer.

The advantage of this way of delivery is slightly lower price, especially the shipping fee and the shipping costs from our Distribution centre to the shipping address are not included. The disadvantage can be fact that each customer is responsible for checking the completness od delivery and quality of issues.

2. On-line titles

Suweco manages all administration connected with order exectution and payments to publishers. The client's accesses to on-line titles are provided by Suweco workers on the basis of technical parametres given by the publisher. In most cases the communication between the publisher and subscriber is not needed.

The claim procedure is being proceeded on customers' requests. The claim can be send via Claims form and it will be immediately dealt with.

3. Deliveries via Distribution centre of Suweco:

Suweco guarantees the order execution and payment to the publishers. All issues are being sent to our Distribution centre where they are being check, registered and re-sent to shipping address of subscriber. All missing or damaged issues are immediately reported to the publisher and to the subscriber. The Claim procedure can be watched on our web sites in system of electronic claims. The issues wil be sent to shipping address of the subscriber or possibly to other given address.

• Deliveries for customers outside Prague:
  – with use of service of Czech post (registered mail, all packages are insured)
• Deliveries for customers within Prague:
  – with use of service of Czech post (registered mail, all packages are insured)
  – with use of service of reliable courier
  – personal collection in Suweco distribution centre